FAQS

We accept credit cards, Apple Pay, PayPal, and checks.

If you experience an issue with your item, please contact our support team with your purchase details. We’ll assist you in navigating the warranty process based on the specific manufacturer’s terms and conditions.

Most projectors and gear include a manufacturer’s limited warranty. Refer to the documentation provided with your purchase or contact our support team for assistance in verifying the warranty coverage.

No, all sales are final, and returns are not accepted. However, many items come with a manufacturer’s limited warranty. Warranty terms and coverage vary depending on the manufacturer.

For scenic projection purchases, after receiving a deposit or full payment, we do not offer refunds. However, we may be able to offer a show credit for a future show from our existing inventory. This credit will be decided on a show by show basis depending on the reason for project cancellation. For cancellations with projector rentals, we may be able to offer a refund depending on how much notice we are given before your delivery date. Please let us know as soon as possible if you would like to cancel or make a change to the order after confirming a projector rental.

If paying online via Credit Card, a 3.7% processing fee will be added to each order. This does not apply to clients from Connecticut, Massachusetts, Puerto Rico or any other jurisdiction where surcharges on credit card transactions are prohibited. For projector rentals confirmed less than 4 weeks from delivery date, there will be a rush fee of $250 added to the order.

With all our 3D Animated Scenic Projection packages, we provide a full Q2Q video preview. This preview allows you to view all the projections, including transitions and animations, for the entire show. We include script page numbers, cue names, and other relevant information, so you can easily identify which scenes each projection corresponds to in the script. Please feel free to contact us if you need any further clarification regarding these full previews.

At SLShowTech, we specialize in crafting scenic projections that are tailored to provide an immersive and visually stunning experience for your show. With a deep understanding of theater productions, we deliver high-quality, script-accurate projections that are not only affordable but also fully customizable to align with your creative vision. By leveraging our ShowOne LIVE app, you can seamlessly edit our 3D animated projections in real-time, allowing for endless modifications to elements such as the time of day, weather conditions, color schemes, props, and much more. This approach empowers you with a level of control typically unseen with traditional 2D video loops, thus enabling you to tailor the projections to your creative vision on the fly rather than every scene being set in stone. Our commitment to affordability stems from our roots in small community theatres, where we witnessed firsthand the limitations imposed by budget restrictions. With this in mind, we've made it our mission to offer fully animated scenic projections for $600 or less. This commitment ensures theaters of all sizes have access to stunning, customizable visuals without compromising their budgets. In a world where technology is increasingly revolutionizing how we tell stories onstage, SLShowTech is at the forefront, merging technical innovation with creative passion. We invite you to explore our offerings and see how we can transform your next show into a visually captivating experience. Whether you're performing a timeless classic or a contemporary piece, our projections will breathe life into your storytelling, transporting the audience right into the heart of the narrative.

Yes! We provide discounts through our Community Theatre Connections Program or by signing up for our mailing list.

Yes! With each purchase of an existing 3D animated scenic projection package, we include up to 5 hours of edits. For a single image or animated scene, 1 hour of edits is included. Just notify us at least 2 weeks in advance of when the edited content is needed. We strongly recommend obtaining the projections and testing them in your space as soon as possible, so you can identify any necessary edits. If we are not given 2 weeks' notice, we will attempt to accommodate the edits by the requested date on a case-by-case basis. In such cases, a $40/hour editing fee will apply. This fee also applies if you request more edits than those included with your purchase.

We will begin crafting the projections for your show once we have the following in place: a) A signed copy of the contract confirming your show details and preferences. b) Payment or proof of payment. For our clients in school districts, we accept valid purchase orders. Please note that the purchase order must be confirmed before we release the projections. c) Any specific notes or requests for each scene in the show.

We are always open to collaborations and partnerships that align with our mission. If you have an idea or proposal, please reach out to us. If your theatre seats less than 400 and you have an average budget of less than $4000, please check out our Community Theatre Connections Program. We look forward to hearing from you!

We're always looking for talented artists to join our team. Please send your portfolio and CV to sales@slshowtech.com and we will be in touch if there is a suitable opportunity.

We understand that being on the approved vendor list is crucial for many school districts. If you find that SLShowTech is not yet on your district's approved vendor list, don't worry. We have experience working closely with school purchasing departments to facilitate the approval process. To expedite the matter, please contact us, and we will reach out to your school's purchasing department as soon as possible to ensure we meet all the necessary requirements.

Yes, we can export HD videos of our projections that are compatible with any software that accepts videos.

We can create projections for most shows in about 6-8 weeks. Please request a quote with the details of your show such as the specific version of the show, opening date, and your creative vision and we will get a quote right over to you.

If you receive an edited projection and wish to make further changes, additional edits can be requested at a rate of $40 per hour. As a general policy, we do not offer additional edits for free unless they were explicitly requested in the initial round of edits. Please contact our support team with specific details of the changes you need, and we will provide a detailed quote and estimated completion time. For more information or to request additional edits, please contact our support team at https://www.slshowtech.com/contactus or call us at (443) 470-9770.

You will need : a projector - available to rent starting at $1199/wk (includes lens, shipping, and universal mounting hardware) a white backdrop (cyc) to project onto - available from Charles Stewart a computer - available to rent. accessories like cabling, monitors, and mounting hardware - available to rent software to run the projections like ShowOne (included with all purchases of 3D animated projections) or VLC Media Player Once you know your desired screen width and height, please visit our Find A Projector page to get a recommended brightness and throw ratio for a projector that is right for your space. If you are interested in purchasing or renting a projector that is tailored to the needs of your space, please request a quote.

We'd love to show you what our projections can do! Please book a demo online here.

Yes, we now offer affordable projector rentals (starting at just $1,195 per week for 7Ks), ensuring you have all the necessary equipment to bring your scenic projections to life. Use our calculator to find a projector that is compatible with your space in seconds!

No, the media seen on our website for each show is just a small selection of the scenes that we have available. If you would like to see a full preview of what we have to offer for every scene in your show please contact us.

We understand that different productions have varying needs. If you'd rather receive videos of our projections than use the ShowOne app, we can certainly accommodate that. Please note, however, that you won't be able to make instant changes to the projections during rehearsals. After any edits, and once you're satisfied with the projections for your show, we will export each scene as an individual .mp4 video file. You can then easily import these videos into compatible software, such as VLC Media Player, QLab or ProPresenter.

Price Quote: Please request a quote here and we will send you a price quote detailing the cost. Quote Acceptance & Contract: If you decide to accept the quote, it's automatically converted to an invoice. Upon acceptance of the quote, a contract will be automatically sent to you. Please fill out this contract with the details of your show and your preferences. Please note, if you wish to include your official show logo, we require proof of your show license. Payment: You can conveniently pay the invoice online via credit card directly from the invoice, or if you prefer, by check. Creation & Delivery: If we're creating a new show, we will craft projections for your specific version of the show according to the official show script. We will send you samples and iterate on feedback throughout as well as send a full preview once they are ready. We will then get your feedback and make up to 10 hours of edits for free. If we already have your show in our repertoire, we'll dispatch it to you as soon as possible. Purchases of existing full show packages include up to 5 hours of edits. Please note edits are only included for free if we are notified at least 2 weeks in advance of the delivery date.

Using 3D animated projections over traditional backdrops offers several distinct advantages: Versatility: Unlike static traditional backdrops, our projections are fully animated in 3D, giving you the ability to create more realistic and immersive environments on stage. You can have a sunrise turn into a midday scene, or a calm sea become stormy - all with the click of a button. Script Accuracy: Our projections are also designed to be script-accurate for every scene in your show. This means that you can create visual effects that align perfectly with your narrative, enhancing the storytelling and creating a more engaging experience for your audience. Interactivity and Customization: With the ShowOne LIVE app, you have real-time control over the projections, allowing you to adjust various elements such as time of day, weather conditions, coloring, and props to match your creative vision. Cost-Efficiency: Traditional backdrops can be expensive to design, build, ship and store. They also require physical space. scenic projections, on the other hand, greatly reduces these costs and logistical challenges. Any projections, you purchase, you also get to keep access to for life. Seamless Transitions: The ability to transition smoothly between scenes without the need for blackouts or stagehands changing sets can greatly enhance the fluidity of your production and maintain audience immersion. In summary, using 3D animated projections elevates your production by providing a visually captivating, interactive, and cost-effective alternative to traditional backdrops. It's an innovative solution that offers endless creative possibilities for your shows.

Once you purchase any of our projections for a show, your organization will continue to have access to the projections. Feel free to reuse them for any future shows. If you are using our ShowOne app you will be able to access the projections on any computer anytime you need them right from your show library.

For existing shows, the cost is $600 for full shows, $400 for junior or youth edition shows, and $350 for KIDS shows before discounts. We also offer new custom show packages for original productions or productions for which we do not already have scenic projections designed. Please request a quote for your show here.

To reserve and confirm your projector rental, we require: Full payment via check or credit card. A valid Certificate of Insurance covering the gear rental. Confirmation that an experienced professional will handle the installation and removal of the projector.

Installation and removal must be handled by an experienced Technical Director, Stagehand, Projectionist, SLShowTech technician, or other qualified professional.

The listed rental prices are for a 7-day period and exclude taxes and additional equipment such as short throw/long throw lenses (beyond the standard lens included), computers, and cabling. Additionally, credit card payments incur a fee of 3.7%.

Bookings confirmed less than 4 weeks from the delivery date are subject to a $250 rush fee to manage inventory and ensure availability.

Depending on availability, we may have a lens available that is shorter/longer throw than what is listed on our rentals page. Please tell us what you are looking for and we will do our best to find the closest possible match.

We offer a variety of packages tailored to various staging needs. Please visit our pricing page for more information.

We also sell projectors for permanent installations at affordable prices. Please see our Find A Projector page for pricing information or Request A Quote here.

Yes! We offer a 15% discount for multi-week rentals and a 10% discount when bundling projector rentals with our scenic projections. Note that these offers cannot be combined.

All scenic projection purchases come with our ShowOne app for easy setup, operation, and customization. Free edits are included with your show, regardless of whether you use ShowOne or opt for video delivery. For more details on what is included with each product, please see our pricing page.

After completing your purchase, you will receive an email containing a download link for your purchased projection. You can use this link to download the projection and use it within the ShowOne app or with any projections program if you opted for our HD video delivery option.

At SLShowTech, we are committed to respecting all applicable copyright and intellectual property laws. As part of this commitment, we can only include official logos in our projections for shows that have been officially licensed from the appropriate rights holder. Before we can add any official logos, we require customers to provide verifiable proof of their valid show license. If you have any questions about this policy please do not hesitate to contact us.

Please check your spam or junk mail folder. If you still can't find the email, contact us and we will be happy to assist you.

Yes, we can accommodate purchase orders from educational institutions. Please contact us for more information.

These issues often arise due to either too many requests in a short time (HTTP Error 429) or high demand for a specific file. We recommend the following steps: 1. Switch to a wired connection if you're currently using WiFi, as this can improve download speed and stability. 2. If you receive an HTTP Error 429, please wait for a while before trying to download again. 3. If possible, try to wait 24 hours before trying to download the file again. If you can't wait that long, please contact us.

We are working on updating the user experience of ShowOne LITE, which is designed to work on any computer for this exact purpose; however in the meantime, you can run our exported videos on VLC Media Player for free if you do not already have software to run the projections. Check back soon for ShowOne LITE!

With NVIDIA Surround, this is possible: To add the 3rd display without surround please follow these steps: 1. Open the NVIDIA Control Panel 2. Under Display, select "Set Up Multiple Displays" 3. Select the display that you want to use as the control display. 4. Click Apply to activate the display.

Our 24/7 Show Hotline is: 443-470-9770 or please contact us here.

If you have lost your credentials, please contact us and we'll help you recover your show and account.

The ShowOne LIVE app is compatible with Windows only at the moment, which allows for maximum customization capabilities; however, we can also export videos that will work on any computer including Macs.

There are multiple options. The simplest is mirroring two projectors which you can do with very little setup and on most graphics cards. If you wish to set up multiple projectors to span the same image, this requires a graphics card that is capable of spanning. For NVIDIA graphics cards, please open the NVIDIA Control Panel application and configure your multi-projector setup under 3D Settings → Configure Surround, PhysX or check out our guide here. For other graphics cards please send us an email at sales@slshowtech.com and we can determine whether or not you graphics card supports spanning and assist you with setup.

Enter your email on the login screen of the app, then click the yellow key. This will send you a password reset email.

If you continue to face issues after attempting the above solutions, please reach out to us. We are here to assist you and will do our best to resolve the download issues.

Your show data is backed up in our secure servers. To recover it, simply log in to the ShowOne app with your credentials, and your show data will be re-downloaded and restored.

The LIVE version allows you to instantly customize and interact with 3D virtual sets in real time allowing you to have full creative control over your projections. With our interactive app ShowOne, you can easily modify our digital scenes to suit your creative vision. Almost everything in our projections can be altered to suit your show with just a few clicks. The LITE version allows you to run our scenic projections anywhere, even on older computers, mobile devices, and computers with limited graphics capabilities. This offers you ultimate portability while still allowing for some customization.

With ShowOne, an internet connection enables you and your team to collaborate seamlessly. Multiple team members can make real-time adjustments from different computers, ensuring your show stays perfectly in sync. Plus, your show data is securely backed up in the cloud, so you never have to worry about losing any of your hard work. If you find yourself without internet access, don't worry—we have an offline mode available. Please contact us for guidance on how to enable it.

ShowOne is a complete show control solution that allows you to control every aspect of your show from the palm of your hand. ShowOne is included for free with every 3D digital set/projections purchase. ShowOne also allows you to make unlimited tweaks to our 3D animated projections instantly during rehearsals for FREE, so you never have to compromise on your creative vision. It also saves a ton of time in setting up your projections since you do not have to manually import anything, setup cues, create transitions, label, or add page numbers for your cues - all of that and more is done for you. Just login and press GO! More information HERE.

Yes; however using more projectors may require a higher performing graphics card.

After purchasing a projection from us, you'll receive an email with a download link for the ShowOne app and instructions for installing the app. Follow the instructions in the email to download and install the app on your computer or check out our Preparing & Installing page.

First, ensure that your system meets our recommended specifications, available at getting started. If you continue to experience issues, please contact us and provide as much detail as you can about the problem. We're here to help!

https://www.slshowtech.com/gettingstarted

Please reach out to us directly for more advanced troubleshooting. We're here to assist you.

You can download VLC Media Player from the official website here.

VLC Media Player is free to download and use.

Yes, we can extend any video cues for as long as you need. Please contact us with any edits and we will take care of them and send over updated videos as soon as possible. Or check out our ShowOne LIVE app, if you are interested in making unlimited instant edits for free as well as seamless transitions and infinite cue durations.

Upon receiving payment and a signed copy of the show contract, we will send you step-by-step instructions for downloading and installing your projection files. Below is a sample of those instructions: Download VLC Media Player (free): https://www.videolan.org/vlc/ Install VLC Media Player Download Projection Files: [Download Link Provided Upon Purchase] Extract all video files to a folder of your choosing once the download is complete. Open VLC Media Player Click on "Playlist" on the top left hand side in VLC media player under library Highlight all projection files and drag and drop it into VLC player playlist on the right hand side (it should say "drop media here") Make sure all projections are in order. File - Save Playlist You can now easily reload this playlist file when starting up VLC Media Player to save time with File - Open File, then navigating to the saved playlist file from step #9. To start running the projections, double click on the first cue in the playlist.

Follow these steps: 1. Go to Tools > Preferences or press Ctrl+P on Windows. On Mac, Click at the top left where it says "VLC media player" to the left of File, then click on Preferences or press Command+Comma on your keyboard. 2. Click on "All" under Show Settings at the bottom left. 3. Search for "play and pause", then click on Playlist on the left. Then make sure the setting "Play and Pause" is enabled. 4. Save your settings.

Make sure to press F11 to enter full-screen mode, and Ctrl+H (or CMD+H on a Mac) to hide the control interface.

VLC Media Player is a versatile, open-source multimedia player that allows you to play a wide range of multimedia files, including our scenic projections for theatre productions. It's a great alternative for those who cannot use ShowOne LIVE due to hardware limitations.

Yes. Go to Tools > Preferences or press Ctrl+P on Windows. On Mac, Click at the top left where it says "VLC media player" to the left of File, then click on Preferences or press Command+Comma on your keyboard. N is next, P is previous, and SpaceBar is Play/Pause by default, but you can change them to anything you want under Preferences->Hotkeys: Also, please make sure all of the OSD settings are unchecked as shown here under preferences: Also, make sure your video settings under Preferences are set like this:

Ensure that all files are arranged correctly in the VLC playlist under View > Playlist. You can save the playlist for future use to avoid having to rearrange files each time by going under Media > Save Playlist to File. When you start VLC Media Player, you can load this file under Media > Open File, which will recall your playlist. Another thing to check if the files are still not playing in order is that random mode has not accidentally been enabled. You can press "R" on your keyboard to toggle random mode or check the playback bar at the bottom of your screen in order to make sure that it is disabled.

Use the default hotkeys: N for next, P for previous, and SpaceBar to Play/Pause. These can be customized under Tools > Preferences > Hotkeys.